TrueStim FAQ

TrueStim FAQ

Q. How long can I use this?

A. You can use it as often as you like. An average treatment session should last between 10-40 minutes. We recommend you use your muscle stimulator a minimum of 20 minutes to achieve results but not more that 60 minutes on the same area to prevent muscle fatigue. We recommend using your device 1 to 3 times per day for best results.

Q. I can hardly feel anything from the electrode pads, what am I doing wrong?

A. Check for a firm wire connection on the pads and make sure the plug is securely plugged into the post of the unit. Turn the unit off before adjusting or plugging in the lead wires to prevent sudden, intense stimulation. Make sure that the battery has been charged. Check to ensure the electrode pads are moist and not worn out. Turn the unit off, then turn back on again. Please make sure both electrode pads are attached on the same person’s body, in order to feel the sensation.

Q. I have a pacemaker or defibrillator, is this product safe for me to use?

A. No, unfortunately muscle stimulators should not be used by those with a pacemaker or defibrillator.

Q. The electrode pads are not sticking well, what can I do?

A. Ensure that the protective plastic film covering the electrode pad adhesive surface has been removed. Your pads may have dried out. The adhesive gel on the electrode pads should be moist. The pads will eventually dry out from use and will need to be replaced. To extend the life of your pads, place a few drops of water on each pad after use and immediately apply the protective film to prevent them from drying out or picking up dirt. For best results, replace your electrode pads often.

Q. Where can I apply the adhesive electrode pads?

A. Generally, you can apply the adhesive electrode pads to anywhere on your body, except the heart and brain area, the front of the neck, or directly on an open or bleeding wound.

Q. Why do I, on occasion, feel stinging sensations from the pads?

A. Worn out electrode pads are the most common cause. Try replacing your worn pads with a new set. The sensation should be mild and soothing, not stinging. Electrodes pad must be moist and sticky to work. Pads that have dried out, may produce a weak and stinging sensation. Try placing a few drops of water onto the pads. Wipe the surface with your finger, allow any excess water to dry and then apply immediately to your skin. Make sure that the electrode pads are making firm and full contact with your skin.
For best results, replace your pads often.

Q. How can I make my electrode pads last longer?

Taking care of your electrode pads can help them last longer. Washing your skin and exfoliating before placing the pads on your body can help prevent dirt and skin cells from sticking to the electrode pads. 

Q. What is muscle stimulation good for?

Muscle stimulation is great for managing acute and chronic pain as well as helping with muscle recovery and strengthening! 

Q. Can I purchase replacement cables and pads?

Yes! TrueStim replacement pads and receiver cables can be purchased separately as needed.  

Q. How can I get in contact with customer support?

You can get ahold of the TrueStim team by filling out this contact form. 

Q. Where can I find resources for using TrueStim devices?

You can read about using TrueStim devices on our resources page and on the TrueStim blog